How long does it take for my order to ship?

We carefully pack and post all orders out within 1 to 3 business days of your purchase. For custom commissions, we will provide a specific creation timeline when confirming your project.

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How long will delivery take?

Shipping timelines provided at checkout are estimates from our postal carriers, not guarantees. Once a package is handed over to the carrier, any delivery delays caused by customs processing, local border clearance, or holiday peak periods are entirely outside of our control.

 

 

Will I get a tracking number?

Yes. We will send your tracking details via email as soon as your order has been dispatched from our Sydney studio, allowing you to follow its journey directly to your door.

 

 

Do you ship worldwide?

Yes! We operate out of our studio in Sydney, Australia, and ship to collectors globally. Our standard displays are intentionally designed to weigh under 500g, keeping international shipping highly affordable and secure.

 

 

Can I request a custom display?

Absolutely. We love bringing your dream scenes together. Please note that custom builds take extra time to create, as we source specific components directly from trusted suppliers in Japan. Get in touch with us to discuss your ideas!

 

 

What materials do you use for your display casings, and how do I clean them?

We use a mix of high-quality acrylic, glassware, and other premium materials chosen for their clarity and durability.

• For Glassware: You can easily wipe away smudges and fingerprints using standard glass cleaner, alcohol wipes, or methylated spirits. Always handle glassware with extra care to avoid accidental cracks or breakage.

• For Acrylic: To clean dust or smudges, only use a dry, soft microfibre cloth. Never use methylated spirits, alcohol wipes, window sprays, or harsh chemicals on acrylic, as these will cause irreversible cracking, structural fracturing, and cloudiness. If your acrylic pieces develop minimal surface scratches over time, they can be safely buffed out using a soft microfibre cloth and a dedicated plastic polish like Novus No. 2.

 

 

Can I open the display globe or dome?

No. Unless explicitly stated otherwise, all of our display globes, domes, and casings are completely sealed units intended for exhibition only.

 

 

Do the dioramas require any maintenance or watering?

None at all. All scenic textures, plants, and natural elements used inside our dioramas are entirely artificial. They require zero upkeep and will keep their look for the lifetime of the piece.

 

 

What is your return policy if I change my mind?

Because our pieces are handcrafted, change-of-mind refunds are issued entirely at our discretion. If approved, you will be responsible for covering all return shipping costs. We will process your refund once you provide us with a valid return tracking number and the item safely arrives back at our studio in its original condition.

Please note that custom commissions cannot be cancelled or refunded once production has begun.

 

 

Where should I display my diorama?

To keep your piece looking its best, display it on a flat, stable surface away from prolonged direct sunlight or intense heat, as extreme conditions can soften specialized handcrafted adhesives over time.